The Financial that is australian Complaints (AFCA) can look at a grievance you have got of a credit, finance or loan item you have got along with your monetary company.
These pages describes the kinds of complaints AFCA can give consideration to about credit, loans and finance services and products, and what direction to go next if you wish to produce a grievance to us.
There are things we canвЂ™t give consideration to; as an example вЂ“ if your issue has to do with the amount of an overdrawn charge or interest enhance. Nonetheless, we possibly may have the ability to consider a grievance of a charge or fee if it’s been wrongly determined or placed on your account. There are additionally some particular exclusions that relate to credit complaints.
Detailed details about these several types of credit, finance and loan services and products can be obtained that will help you determine if you wish to grumble to us.